This Privacy Policy explains how ZIXSOM PRIVATE LIMITED("Zixsom," "we," "our," or "us") collects, uses, shares, protects, and deletes information when you use the Zixsom mobile application, website, games, community features, support channels, and related services. Zixsom includes Ludo, Snake & Ladder, Business, Sudoku, Fit Grid, Shuffle, LineUp, Block Burst, and other board, puzzle, and casual games.
Depending on the features you use, we may collect:
We use information to:
Zixsom may use third-party services for hosting, analytics, crash reporting, authentication, advertising, fraud prevention, payments, attribution, and customer support. These services may process limited information under their own terms and privacy practices. We require service providers to use information only for permitted purposes and we work to align our use of SDKs with Google Play policies and applicable law.
If Zixsom offers paid downloads, subscriptions, virtual items, coins, extra play, ad-free access, cosmetic items, or other digital content through Google Play, payments are processed through Google Play Billing unless an exception is allowed by Google Play policy. We receive limited transaction information needed to deliver purchases, prevent fraud, provide support, and maintain purchase history.
We do not sell personal information. We may share information:
If Zixsom offers chat, usernames, profiles, leaderboards, clubs, groups, friend features, comments, or other community tools, information you share may be visible to other users. We may review, remove, restrict, or preserve user content and account activity to enforce our Terms, moderate objectionable content, investigate abuse, and meet legal or platform requirements.
We keep information for as long as needed to provide Zixsom, maintain accounts, deliver purchases and rewards, prevent fraud, resolve disputes, comply with law, and enforce our policies. We may retain limited records after account deletion where required for security, legal, payment, tax, fraud-prevention, or backup purposes.
If Zixsom allows account creation, you may request account deletion through the in-app flow where available, the account deletion page, or by contacting contact@zixsom.com. We may need to verify your identity before completing a request.
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You can also:
Zixsom is intended for a general audience unless a specific game or feature states otherwise. We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information, contact us so we can review and take appropriate action. Where ads or monetization are used for child-directed experiences, we aim to follow applicable Google Play families, ads, and data requirements.
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, alteration, or loss. No online service is completely secure, so you should protect your device, login method, and account credentials.
Zixsom may process and store information in India and other countries where we or our service providers operate. Data protection laws may vary by location, but we take steps designed to protect information as described in this Privacy Policy.
We may update this Privacy Policy as Zixsom, our games, laws, or platform requirements change. We will update the effective date when we publish changes. Continued use of Zixsom after an update means you accept the revised policy.